Shipping And Delivery
Shipping and Delivery Policy
We are committed to delivering your handloom products safely and on time. This policy outlines our shipping and delivery procedures.
1. Shipping Partners
We partner with reliable courier services:
- DTDC Express
- Blue Dart
- Professional Couriers
- India Post
2. Processing Time
Standard Processing: 1-2 business days
Custom Orders: 3-5 business days
Peak Season: May take 2-3 additional days
3. Delivery Timeline
Metro Cities: 2-3 business days
Tier 2 Cities: 3-4 business days
Other Cities: 4-6 business days
Remote Areas: 6-8 business days
4. Shipping Charges
Free Shipping: Orders above ₹999
Standard Shipping: ₹99 for orders below ₹999
Express Shipping: ₹199 (1-2 days delivery)
Remote Areas: Additional charges may apply
5. Order Tracking
Track your order through:
- Order confirmation email
- Our website tracking page
- SMS updates
- Courier partner website
6. Delivery Process
Pre-Delivery: Courier will call 1 hour before delivery
Delivery: Please keep ID proof ready
Inspection: Check package before accepting
Signature: Sign the delivery receipt
7. Delivery Issues
Common issues and solutions:
- Address Incorrect: Contact us immediately
- Package Damaged: Refuse delivery and contact us
- Not at Home: Courier will attempt 3 times
- Remote Area: May take additional time
8. International Shipping
Currently, we only ship within India. International shipping will be available soon.
9. Contact Information
For shipping and delivery queries:
Email: shipping@utkalhandlooms.com
Phone: +91 9348280839
WhatsApp: +91 9439440809