Grievance Redressal
Grievance Redressal Policy
At Utkal Handlooms, we are committed to providing excellent customer service and addressing any grievances promptly and effectively.
1. Grievance Categories
We handle grievances related to:
- Product quality and defects
- Delivery issues
- Payment and billing problems
- Customer service concerns
- Website functionality issues
2. How to Lodge a Grievance
You can lodge a grievance through any of the following channels:
- Email: grievance@utkalhandlooms.com
- Phone: +91 9348280839
- Contact Form: Use our website contact form
- WhatsApp: +91 9439440809
3. Information Required
When lodging a grievance, please provide:
- Your name and contact details
- Order number (if applicable)
- Detailed description of the issue
- Supporting documents or images
- Preferred resolution
4. Response Timeline
We commit to the following response times:
- Initial Response: Within 24 hours
- Investigation: 3-5 business days
- Resolution: 7-10 business days
5. Escalation Process
If you are not satisfied with the initial response:
- Contact our customer service manager
- Escalate to our grievance officer
- Contact our management team
6. Resolution Methods
We offer various resolution methods including:
- Product replacement
- Refund or credit
- Discount on future purchases
- Service improvement
7. Contact Information
Grievance Officer:
Name: [Grievance Officer Name]
Email: grievance@utkalhandlooms.com
Phone: +91 9348280839