Cancellation/Refund

Cancellation and Refund Policy

We understand that sometimes you may need to cancel an order or request a refund. This policy outlines our procedures for cancellations and refunds.

1. Order Cancellation

Before Processing: Orders can be cancelled within 2 hours of placement if they haven't been processed for shipping.

After Processing: Once an order is processed, cancellation may not be possible. Contact our customer service immediately.

2. Cancellation Process

To cancel an order:

• Contact us via email or phone
• Provide your order number
• State the reason for cancellation
• We will confirm cancellation within 24 hours

3. Refund Eligibility

Refunds are available for:

• Defective or damaged products
• Wrong items received
• Cancelled orders (before shipping)
• Returns within 7 days of delivery

4. Non-Refundable Items

The following items are non-refundable:

• Custom or personalized orders
• Sale or clearance items (unless defective)
• Products used or damaged by customer
• Gift cards

5. Refund Process

Once we receive your return:

1. We inspect the returned item
2. Process refund within 5-7 business days
3. Send confirmation email
4. Refund appears in your account within 3-5 days

6. Return Shipping

Free Returns: We provide free return shipping for defective items.

Customer Pays: For change of mind returns, customer bears return shipping cost.

7. Refund Methods

Refunds are processed through the original payment method:

• Credit/Debit Cards: 3-5 business days
• UPI: 1-2 business days
• Net Banking: 2-3 business days
• Cash on Delivery: Bank transfer

8. Contact Information

For cancellation and refund requests:

Email: support@utkalhandlooms.com
Phone: +91 9348280839
WhatsApp: +91 9439440809